Tel: 01786 450 985


Privacy Policy

Privacy Policy

Hill & Robb Ltd are committed to complying with the General Data Protection Regulations (GDPR). This notice sets out how we may collect, use and share your personal information from visitors to our website. It should be read in conjunction with our website terms and conditions and any terms of engagement letter issued to you.


How information about you will be used

Using our website will include the processing of your data as set out in this notice where you get in touch with us via our website. This will include, but will not be limited to, when you view our website, contact us via our website in relation to the legal service we are providing, or in order to provide us or our clients with a service, email us with a question, enquiry or information, register online for a seminar, event or to receive legal updates or newsletters, or contact us or authorise anyone to contact us via our website about employment with us. We will use information about you in order to provide the legal services you have requested from us and to contact you in relation to these services. We may at our discretion use your information to identify changes in the law that may be relevant to you, and to advise you of those changes.  We may also use your information to contact you about services we offer which may be of interest to you. If you do not want to receive such information, please let us know.


We will hold your personal information lawfully

We rely on the following legal grounds to process personal information:-

Performance of a contract- we may collect and use information as part of our contract with you.

Legal obligation – we may collect and use personal information to comply with our legal obligations. This includes undertaking due diligence and anti-money laundering checks.

Legitimate interests – we may use your personal information for our legitimate interests to provide legal services.

Consent – We will obtain your consent for any use of your personal information not covered by the three previous grounds.  You may withdraw any such consent at any time.  


What type of information do we process

We collect your personal information, such as name, address, telephone and other contact information if you provide it to us. Please let us know as and when this personal information needs to be updated.  We may also obtain from you information that is necessary for and relevant to the legal services we are providing to you. This may be information relating to your finances, employment, tax, family, health and personal history and other matters. We may collect this from you in writing by letter, email or text, in meetings, by telephone or when you voluntarily complete an enquiry form on our website. We may obtain information from third parties and public sources, for example, publicly available social media platforms. You are not obliged to provide us with all the information we request but we may not be able to provide the services you have asked for if you do not provide us with all the information we request.   In any event, we will not obtain more information than we believe is reasonably required by us in order to carry out the legal work you have requested.


In addition, in relation to our website, we may automatically collect the following information on anyone visiting our website: IP addresses (static or dynamic) and other technical information relating to the virtual or physical location of a visitor and their means of access, including browser information, time zone settings and hardware information; how visitors use the website, including dates and times and any details of how and for what duration particular resources are viewed or used; and Clickstream data, including where users navigate to our site to and from and any searches you have made on or relating to our site. We will use this data to run our website and ensure it works properly; improve how we present the information on it and make browsing easier and more productive; and maintain the site’s security and that of our visitors.


How may we share your information


Your information will be used by our employees in order to provide you with legal services.  We may share your personal information with third parties where this is required as part of the transaction or legal work we are carrying out for you. For example, depending on the work involved, we may share your information with the Scottish Legal Aid Board, HM Revenue & Customs, Revenue Scotland, Department for Work & Pensions, SPPA, Local Authority Finance Departments, The Office of the Public Guardian, Registers of Scotland and other public bodies relevant to your case. We may also share information with mortgage providers, banks, independent fee auditors/assessors, credit checking agencies, and other solicitors, estate agents, surveyors, advocates, accountants/ other professionals acting on our or your behalf in respect of the particular case. Again, depending on the nature of the work, we may share information where necessary with solicitors on the ‘other side’ of a transaction. We also use third party data shredding/waste and IT and telephone management companies.

Other than the above, we will not transfer your personal data to third parties unless we have your permission or are required to do so by law.


How long may we hold your data



Your personal data will be retained in compliance with privacy laws and other regulations and will not be retained for longer than reasonably necessary. The Law Society of Scotland has issued guidance on the retention of client’s data and more information can be found on the Society’s website.




We have high standards of security in relation to the information you provide us with and the information we collect in the operation of our business as solicitors. We take appropriate measures to secure personal data and protect it from loss/unauthorised use.





An HTTP cookie is a piece of data sent on behalf of a website (such as our website) and stored on the user's computer by the user's web browser while the user is browsing.

We may use a third party analysis services such as Google Analytics which use cookies to collect information on site usage and behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of our website and improve it.  We may also use social media services, such as Facebook, Twitter and LinkedIn on our website which will use cookies too. We don’t use cookies in a way which allows us to identify site users.

You can block cookies via your web browser and can screen out certain cookies using browser add-ons or other software.  This may prevent you from accessing all of our website.

The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:


Privacy Statement


This privacy statement is specifically tailored to provide information on how we collect and use information from visitors to our website. If you would like a copy of our general Privacy Statement, please let us know.


Your rights


You are legally entitled to request details of the personal information we hold for you, and to confirm that the information is accurate and current. You can request rectification, deletion, restriction of processing or a readily portable copy of your personal information.

We will not charge you to exercise your access rights, but may make charge a reasonable fee reflecting our administrative costs should you request further copies of the personal data.  When you contact us to exercise any of the above rights, we will first ensure that the person requesting the data is the person whose data is being sought (or that it is being requested on that person’s behalf).  This may involve providing us with proof of your identity or your authority to act for the data subject.  We can also ask you for any information we need to help us find the personal data you’re enquiring about.


Requests or Complaints


If you wish to make a request regarding your personal information, or a complaint regarding how we have processed it, please contact us in writing.

If you are not satisfied with how we manage your complaint, you have the right to complain to the relevant regulator, the Information Commissioner’s Office (ICO).


Our Contact details


Hill & Robb Ltd is ‘a controller’ of personal data in terms of the GDPR regulations. Our contact details are as follows:-

Hill & Robb Ltd, 3 Pitt Terrace, Stirling, FK8 2EY

Telephone: 01786 450985

Email :




All data and information provided on this site is for information purposes only. Hill & Robb Ltd make no representations as to accuracy, completeness or validity of any information provide on this site and will not be liable for any errors or omissions in this information.



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